This is my 1st interaction w/MagiCard Service, they responded immediately, resolved the issue and stood behind their warranty.

In all fairness, as my question was the opposite of what MagiCard would like to achieve I wasn't really expecting a comprehensive answer. Even though I did not get a solution to my question, the answer was well formulated and even offered some alternatives inducing the effect the alternative would have to the print quality.

Continuously followed up with Technical Support for status updates on badge printer. Responses were timely, but could have been elaborated better. Printer did return in excellent condition and overall, issues were resolved.

We ended up not getting the piece repaired due to the cost but support was great about getting back to me which I appreciate.

The issue I had with the printer was resolved with speed and professionalism.